MayhemNetworks

Okay this blog is to show you how ignorant people can be. You probably have some stories you can tell and my hope is to compare these stories just to see how dumb people can be all across the board by city, state, and country. I got married September 2006, pretty recent, and for a woman changing your last name can be a real hassle not to mention an extensive waiting period. Well, last Friday I went to the California Department of Motor Vehicles to get a new card with my married name on it. They punched a hole in it over the expiration date of the card and issued me one of those temporary licenses on a printed out paper.

Well, today I went to the Vons grocery store and bought some groceries and in my basket I was attempting to buy some O’Douls which is non-alcoholic beer. The cashier scanned all my items and then asked for my driver’s license to verify my age when she was scanning the O’Douls. I looked at her funny and pulled it out anyway since I am above legal drinking age. She looked at the hole punched in it and said sorry I can’t read the expiration on your card so I can’t sell this to you. I said are you kidding me? It’s non- alcoholic beer for crying out loud. She said I can’t let me call my manager. As she was waiting for the store manager to pick up I said it has my picture on it and my date of birth. She again said she can’t. After speaking with the manager she refused to sell me the O’Douls. I paid for my items with my credit card and went to speak to the store manager.

As I spoke with the store manager about it he explained that my license was invalid and that if I had the temporary paper from the DMV I could purchase the O’Douls. (Thought to self…who in the world carries their paper temporary license with them everywhere they go?) I told him that was ridiculous because it has my date of birth on it and that you don’t need a license to purchase O’Douls. He said state law requires them to card even on non-alcoholic beverages…I told him that they weren’t carding everyone on their soda purchases today and then asked him if my drivers license is so invalid why did the cashier let me pay by credit card?

That pretty much left him speechless in front of the customer he was checking in his line. What is wrong with people? I know this kind of stuff doesn’t just happen to me, but it would be interesting to hear similar stories because I don’t run by them too often unless it’s happening to me. I just don’t get it.

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Online shopping has become an extremely popular way of going to the store. Who wants to deal with jammed parking lots, crowds, and long lines? NOT ME!!! It’s especially frustrating when you set out to buy that one specific item, fight the traffic, and mazes, only to find out they’re out of stock. Online shopping is great because you can order what you want, click, and pay…you can have your order arrive anytime from 2 weeks to the very next day! And again…NO LINES & NO CROWDS. My favorite thing is being able to find what I’m looking for cheaper online with reasonable shipping or if I’m lucky free shipping. Even better is finding online coupon codes to save me even more $$$. My favorite place to find my coupon codes is by going to Fat Wallet Coupon Codes There you can find reviews on products, coupon codes, and a cool forum for all the latest online promo codes to almost any retailer. You can use their search engine to see if there are any special offerings from your favorite retailer. Go check ‘em out and see how much you can save. This is the best site I’ve found for finding promo codes and other online coupons and best of all its all free. And that’s my favorite price.

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Ok. Nowdays everyone is shopping on the internet. Can you blame them? Who wants to deal with the long lines and attitudes of people around you. One of the great new options stores are offering is online ordering and in-store pick-up. This saves the customer shipping fees and gives them the opportunity to swing by and pick it up at their leisure. Or, well, at least it’s supposed to.

I am one of those customers. The idea is grand, but with Best Buy it NEVER works out that way! Everytime I order online with Best Buy for in-store pick up I not only have to wait in line forever, but they always have a problem with my order. The first few times I ordered online with instore pick up it worked beautifully…I was hooked. But since Christmas 2005 it has been a nightmare with them.

Example: I ordered online and never got a verification to pick up my order like their site says you should. So I called and the store employee said they were getting ready to put back my order because I hadn’t come to pick it up. I explained how I never got an email that it was ready and she said that I should have. I went on to Bestbuy.com and logged in and sure enough it still said order in process…not complete like others on my order history page. I printed that and took it down there and the girl was speechless. All she could say is to call the online customer service to find out why.

PEOPLE don’t bother with that either…they take 3 days to respond to you and then you get an automated message saying how sorry they are. If you reply to them a few times and over an elapsed period of about 2 weeks they’ll cancel your order.

Rating on Bestbuy customer service 1 star.

Circuit city on the other hand…beautiful. They have an awesome 24 minute $24 guarantee. You order online for instore pick up and if you get down there within 24 minutes and your order is not ready for pick up you get a $24 gift card. Out of 3 online orders with them to pick up in-store, I got 1. This was because they showed one of my items in stock, but it was misplaced in the store. So they were trying to search for it and defaulted on their guarantee and gave me the $24 gift card. Not only that, but they offered me another title of PC software that was comparable and more expensive for the same price I was going to pay for the item they couldn’t locate.

Overall, Circuit City online ordering well exceeds Best Buy. The differences:

Circuit City= Free Shipping on all orders over $25, 24 minute in store pickup or a $24 gift card guarantee, but NO CD’s or DVD’s for in store pick up orders.

Best Buy=Pay shipping almost always, bad customer service online and in store, usually same in prices as Circuit City or a bit lower, don’t know when you should go to pick up your order in store, and when you do a search for a product it doesn’t tell you how much it is until you click on it.

That’s my experience you be the judge. It’ll be interesting to hear what experiences other people are having with online ordering with these two big names in Electronics.

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